Privacy Policy

This Privacy Policy describes how CloserWolf ("we," "us," or "our") collects, uses, and protects your information when you use our mobile application (the "App"). By using the App, you agree to the practices described in this policy.

We are committed to protecting your privacy and handling your data responsibly. We collect only the information necessary to provide and improve our services.

1. Information We Collect

1.1 Information You Provide

When you create an account and use the App, you may provide:

• Account information such as your name and email address
• Profile details including your professional role, industry, and experience level
• Preferences and goals you select during onboarding
• Content you create within the App, such as custom scenarios and saved items
• Voice recordings and audio data generated during roleplay training sessions
• Payment information processed through Apple App Store or Google Play Store (we do not directly collect or store payment card details)

1.2 Information Collected Automatically

When you use the App, we may automatically collect:

• Device information such as device type, operating system, and unique device identifiers
• Usage data including features accessed, session duration, and interaction patterns
• Performance data such as scores, streaks, and training progress
• Log data including crash reports and error diagnostics

1.3 Information from Third-Party Services

If you sign in using a third-party authentication provider (such as Apple or Google), we receive basic profile information as authorized by you during sign-in. We only receive the information you consent to share.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the App and its features
• Personalize your training experience based on your profile, preferences, and performance
• Generate AI-powered roleplay scenarios tailored to your industry and skill level
• Process and analyze voice recordings solely for the purpose of providing real-time training feedback
• Track your progress, scores, streaks, and leaderboard rankings
• Communicate with you about updates, features, and support
• Improve the App through aggregated, anonymized usage analytics
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

3. Voice and Audio Data

The App includes voice-based AI roleplay training features. When you participate in a roleplay session:

• Your voice audio is processed to provide real-time conversational AI responses and performance scoring
• Voice data may be temporarily processed by our service providers to deliver the training experience
• We do not permanently store raw voice recordings after your session ends unless you explicitly choose to save a session for review
• We do not sell, license, or share your voice data with third parties for their own purposes
• We do not use your voice data to build voice profiles or for biometric identification

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We use trusted third-party service providers to help operate the App (such as cloud hosting, authentication, AI processing, and analytics). These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
• Leaderboards and Social Features: If you participate in leaderboards or team features, limited profile information (such as your first name, rank, and scores) may be visible to other users.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the App's services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Aggregated, anonymized data that cannot identify you may be retained indefinitely for analytical purposes.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data and account
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where consent is the legal basis
• Opt-Out: Opt out of marketing communications at any time

To exercise any of these rights, contact us at the email address listed below. You can also delete your account directly within the App through the Profile settings.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including encryption of data in transit and at rest and access controls.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Children's Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal data from someone under 18, we will take steps to delete that information promptly.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. By using the App, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

10. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with.

11. Push Notifications

With your permission, we may send push notifications to remind you of training sessions, share progress updates, and notify you of new features. You can manage or disable push notifications at any time through your device settings.

12. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell your personal information)
• The right to non-discrimination for exercising your privacy rights

13. European Economic Area Residents (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data on the following legal bases:

• Performance of a contract: To provide the App and its services to you
• Legitimate interests: To improve the App, ensure security, and communicate with you
• Consent: Where you have given explicit consent for specific processing activities

You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the App before the changes take effect. Your continued use of the App after any changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

CloserWolf
Email: closerwolfapp@gmail.com
Website: www.closerwolf.com